Can be calculated by looking at the number of employees who retired as a percentage of the headcount. Typically done by evaluating performance reports. Consistently looking at the scorecard will ensure it stays relevant and top of mind for the HR department. Decide with your team what values really represent your company and then make them as transparent as possible. Ratio of internal versus external training (hours or cost) 5. This means there is a huge opportunity for managers to build strong employee relations … : Tracks how efficient the hiring process is in terms of time resources used to fill a vacant spot. This also ties to how quickly and how often your employee relations team (this might be your HR professional, line managers, supervisors, etc) responds to both positive and negative employee situations. If you can, make it public so it can be part of your talent acquisition process. Building a strong strategy involves creating an environment that delivers what people want now (or in the near future). Employee relations is important. : Examines the growth in associated workers over time. Sample of KPIs for HR Yodhia Antariksa. It’s almost inevitable that your measures will change at some point and it will benefit you to get out ahead of this. ... and evaluated with metrics and KPIs. : Helps in evaluating the effectiveness of job postings in reaching top candidates. : Acknowledges the amount of resources invested into acquiring the best talent. Labor relations Union percentage: in terms of a human resources monthly report template, this includes the number of employees … KPIs … : Keeps track of how successfully the organization is creating an environment that fosters an open and accepting community. Can be determined by creating an exam, and monitoring exam pass rate %, average score %, and pre/post training %. : Reflects on how welcoming the company is to new hires. Can be determined by taking the total price of health care costs divided by all employees. You’re asking your … Employee Relations … Hopefully, these align with the majority of your employees. You can check sites like Glassdoor and even the job ads of competitive firms to discover whether you are leading or lagging when it comes to compensation. : This is the percentage of candidates remaining after each round of elimination in the hiring process. It provides the means to monitor workforce indicators, analyze workforce statistics, diagnose issues, and calculate financial impacts. Customer Satisfaction Score (CSAT) Measuring customer satisfaction is hard. Using a company-wide survey can be helpful in gauging employee happiness. : Helps determine how successful the talent acquisition process is at finding the right fit for jobs. resignations from the company over the total number of terminations in a given time period. Regardless of whether you call them KPIs, metrics, or measures, deciding what you want to track is one of the … What does it take to find the perfect fit? These performance metrics can be applied to most areas of a business from finance and sales, to employee and customer retention. People who are paid at industry standard, or slightly above, feel better about their jobs than those who receive less than market rate for the same work (obviously). Once you’ve defined your human resources KPIs, it’s time to start implementing them by creating a Balanced Scorecard. Employee … Human Resources key performance indicators (HR KPIs) are metrics that are used to see how HR is contributing to the rest of the organization. I will save the impact of your employee relations strategy, on employee engagement, and the impact of engagement on your company’s ROI (there are even stats tying it to sales), for another post. For now, take my word for it. Rather, you can. A low percentage might indicate the need to update an unclear or unattractive job posting, and a high percentage indicates a larger number of qualified candidates with whom to continue the hiring process. Can be compared to the number of full-time workers to better understand workforce trends. Once you are committed to solving the issue and have communicated that to the employee, you have created trust that will drive additional dialogue. Percentage of employees gone through training in a given period 9. Work quality metrics say something about the quality of the employee’s performance. This means that HR KPIs measure how … Retention of talent. But how do you measure the success of the team? : Helps track the efficiency of the hiring process. How: Create templates with a lexicon of words, easy to implement processes, terms and dates that every ER team member understands and can commit to and every employee comes to expect. Deb Muller is the CEO of HR Acuity, a technology solution that combines documentation, process, and human expertise so organizations can meet the challenge of managing employee relations in the modern world. : The average length of time that an employee spends with the company helps determine employee satisfaction and talent retention. And while this is rarely an easy decision to get by the CFO, it still does matter a whole lot in the long run. : This allows a company to see how satisfied an employee is with specific benefits they are offered. Employees need to feel good about what they do and where they do it. Human Resource KPIs include the identification of an organization’s staffing needs, succession planning, the implementation of successful recruitment strategies, employee retention strategies, the management of the KPI process within the organization, management and implementation of employee … Diversity & Inclusion. The term industrial relations (IR) is giving way to employee relations (ER). Use of Vacation Days: It evaluates the healthy work-life balance that boosts employee involvement … A high number of days could indicate the need to review your payroll process. Your marketing department understands how to stay in touch with customers outside the walls of your building. We also have a unique ongoing Advisory Program, which is designed to improve overall organizational effectiveness when dealing with employee relations issues and is based on extensive research and ongoing client demand. For each employee need expressed above, I’ve identified employee engagement KPIs (Key Performance Indicators) that will help you evaluate your employee relations strategy. When combined with another KPI — for example, performance — this metric can track the attrition rate difference between low and high performing employees. Helps determine HR's ability to provide services. : Determined by calculating the total number of candidates interviewed by the total number of hires in a particular hiring period. Modern HR software can track when and how employees … This will often mean the business will be required to … How: Keep an online (even anonymous) repository of cases from employees. Having an informed and invested leadership team has been proven to increase HR budgets and department support. Can be particularly effective when looking at organizational succession planning. Having an informed and invested leadership team has been proven to increase HR budgets and department support. : Helps the company see not specifically the price of the training, but whether it was effective. Instead of just communicating TO employees, ensure there are flexible ways for employees to communicate back – the good, the bad and, yes, the ugly. Follow their lead by staying in touch with employees internally using free and inexpensive tools like MailChimp, SurveyMonkey, Yammer (similar to internal Facebook) and free and sync-able Google Calendars. Employee Turnover Rate (ETR): To determine your ETR, take the number of employees … Take time to identify which HR metrics will bring the most value to your organization and department. This clear outlining of KPIs in a scorecard makes it easy to see how short-term KPIs such as reducing turnover can “accrue” value, and are actually an important part of achieving the organization’s long-term financial goals. 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